10. Delivery of purchased Products

10.1 Deliveries of the purchased Products are carried out exclusively in Italy. For deliveries outside of Italy, Users are kindly requested to check the feasibility of shipping by sending an email to info@grentservice.com

10.2 Delivery requires a fee. Delivery costs are charged to the User, unless otherwise indicated during the purchase process and/or in other sections of the Website. The amount of delivery costs due from the User in relation to a specific order is expressly and separately indicated (in Euros and inclusive of VAT) during the purchase process, in the order summary, and, in any case, before the User proceeds to transmit the order. The indication of these costs will also appear in the order confirmation.

10.3 For delivery to certain areas, an additional cost may be required. This cost will be specifically indicated during the purchase procedure and, in any case, before its completion, as well as in the order summary. Shipping/delivery terms will be specifically indicated during the Purchase Procedure and in the order summary, and, in any case, before the user submits the order.

10.4 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Products to the User.

10.5 It is the User's responsibility to check the condition of the Product delivered to them/collected by them. Given that the risk of loss or damage to the Products, for reasons not attributable to Grentservice and/or the Seller, is transferred to the User when the User, or a third party designated by them and other than the carrier, materially enters into possession of the Product, the User is recommended to verify the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials. The User is invited, in their own interest, to indicate any anomalies on the Carrier's transport document, accepting the package with reservations and specifying the reason for the reservation (e.g., "wet package", "tampered package seal", etc.). Unconditional receipt of the Products, in fact, does not allow the User to take legal action against the Courier in the event of loss or damage to the Products, unless the loss or damage is due to willful misconduct or gross negligence of the Courier itself and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than three days after receipt. If the packaging shows clear signs of tampering or alteration, the User is also recommended to promptly notify Grentservice Customer Service by sending an email to aiuto@grentservice.com and documenting, if possible, the complaint with photos of what was received. In any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unaffected.

10.6 Products purchased on the Website will be shipped and delivered to the address indicated by the User. Delivery will be made, unless otherwise indicated, via the courier indicated from time to time from Monday to Friday, during normal business hours (from 09:00 to 18:00), excluding national holidays.

10.7 The shipping date, meaning the day on which the Seller delivers the product(s) object of the Order to the Courier, is expressly indicated on the page where the shopping cart is displayed. It is specified that in the case of a Multiple Order, two different situations may occur:
A) Multiple Order from the same Seller: if the products selected for purchase have different shipping periods, they will all be shipped respecting the shipping day of the product with the "longest shipping period"; for example, purchasing: jam with shipping "two working days from the order"; capers with shipping "two working days from the order" and bread with shipping "4 working days from the order". The shipping of all products will be made within the 4th working day from receipt of the order;
B) Multiple Order from multiple Sellers: each Seller will ship the product(s) independently in compliance with the provisions of the previous point.

10.8 Upon delivery of the Products to the Courier by the Seller, a shipping confirmation email will be sent to the User, indicating the tracking number through which the User can check the status of the shipment in the Profile section of the Website. This email will also contain information relating to the delivery procedure, the deadline for collection in case of non-delivery due to the absence of the recipient, and the consequences of failure to collect within the indicated deadline.

10.9 Purchases on the Website cannot be made by those who have failed to collect their package more than twice for different orders. In the event that such individuals place orders in violation of this provision, the purchase contract may be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The termination of the contract will be communicated to the User via email, and the pre-authorization of the Amount Due will be revoked for the User who placed the order.

10.10 The User acknowledges and accepts that in the event of multiple delivery attempts, "storage/holding" or requests for delivery of the Product on a day other than that originally indicated by the Seller, perishable Products object of the purchase order may spoil before delivery. In these scenarios, the User waives any claim against the Seller and/or Grentservice.

11. Returns and Right of Withdrawal

Online fast-track procedure pursuant to the Consumer Code

Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005) and in accordance with the procedures set forth in Article 54 of the same decree, the consumer Customer has the right to withdraw from the purchase contract without any penalty and without specifying the reason within 14 days from the date of receipt of the goods.

To exercise this right, the Customer must exclusively use the online electronic procedure available on the website, by accessing the dedicated section and clicking on the online return button at the bottom of this page. In order to guarantee the correct processing and digital tracking of cases, all return requests must be made exclusively through the website in the relative section; returns and complaints submitted via e-mail, WhatsApp, or any other external channel will not be accepted.