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Shipping and returns
10. Delivery of purchased Products
10.1 Deliveries of the Products purchased are made exclusively in Italy. For deliveries outside Italy, the User is kindly invited to request the possibility of shipping by sending an email to info@grentservice.com
10.2 Delivery is subject to charges. Delivery costs are borne by the User, unless otherwise indicated during the purchase process and/or in other parts of the Site. The amount of delivery costs payable by the User in relation to a specific order is expressly and separately indicated (in Euros and including VAT) during the purchase process, in the order summary and, in any case, before the User proceeds with the transmission of the same. The indication of these costs will also appear in the order confirmation.
10.3 An additional charge may be required for delivery to certain areas. This cost will be specifically indicated during the purchase procedure and, in any case, before the completion of the same, as well as in the order summary. The shipping/delivery terms will be specifically indicated during the Purchase Process and in the order summary, and, in any case, before the user submits the order.
10.4 The delivery obligation is fulfilled by transferring the material availability or in any case control of the Products to the User.
10.5 It is the User's responsibility to check the condition of the Product that has been delivered to him/her. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Grentservice and/or the Seller, is transferred to the User when the User, or a third party designated by the same and other than the carrier, takes physical possession of the Product, the User is recommended to check the number of Products received and that the packaging is intact, not damaged, nor wet or in any way altered, even in the closing materials and the Carrier is invited, in his interest, to indicate any anomalies on the Carrier's transport document, accepting the package with reservation and specifying the reason for the reservation (example: wet package, tampered closure of the package, etc.). The unreserved receipt of the Products, in fact, does not allow the User to take legal action against the Courier, in the event of loss or damage to the Products, except in the event that the loss or damage is due to wilful misconduct or gross negligence on the part of the Courier itself and except for partial loss or damage that is not recognizable at the time of delivery. provided that in the latter case, the damage is reported as soon as it is known and no later than three days after receipt. In the event that the package shows obvious signs of tampering or alteration, the User is also recommended to promptly notify Grentservice Customer Service by sending an email to aiuto@grentservice.com and documenting, if possible, the complaint with a photo of what has been received. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains unaffected.
10.6 Products purchased on the Site will be shipped and delivered to the address indicated by the User. Delivery will be made, unless otherwise indicated, by the courier indicated from time to time from Monday to Friday, during normal office hours (from [09.00] to [18.00]), excluding national holidays.
10.7 The date of shipment, i.e. the day on which the Vendor delivers the product(s) subject to the Order to the Courier, is expressly indicated on the page where the shopping cart is displayed. It should be noted that in the case of Multiple Orders, two different situations may occur:
A) Multiple Order from the same Seller: if the products selected for purchase have different shipping periods, they will all be shipped on the shipping day of the product that has a "longer shipping period"; by way of example, purchase of: jam with shipping "two working days from the order"; capers with shipping "two working days from the order" and bread with shipping "4 working days from the order". All products will be shipped within the 4th working day from receipt of the order;
B) Multiple Order from multiple Sellers: each Seller will ship the product(s) independently in compliance with the provisions of the previous point.
10.8 Upon delivery of the Products to the Courier by the Seller, the User will be sent an e-mail confirming the shipment in which the tracking number will be indicated through which the User can check the status of the shipment in the Profile section of the Site. This e-mail will also contain information on the delivery procedure, the deadline for collection in the event of non-delivery due to the absence of the recipient and the consequences of failure to collect it within the specified deadline.
10.9 Those who have not collected the package more than twice for different orders may not make purchases on the Site. In the event that such parties place orders in violation of this provision, the purchase contract may be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The termination of the contract will be communicated to the User by e-mail and the User who has placed the order will have the pre-authorization of the Amount Due revoked.
10.10 The User acknowledges and accepts that in the event of multiple attempts at delivery, "storage" or request for delivery of the Product on a day other than the one originally indicated by the Seller, the Perishable Products subject to the purchase order may perish before delivery. In these cases, the User waives any dispute against the Seller and/or Grentservice.