Secure payment

9. Payment Methods

9.1 Payment for the Products must be made by Credit Card. If the User is unable to use this payment system, please notify the email address.

9.2 The Visa, Mastercard, Maestro, PostePay, Hype and BancomatPay, American Express and PayPal circuits are active on the Site. They are, in any case, indicated on the Site at the bottom of the page.

9.3 At the time of transmission of the order, the link to the Secure Payment Service will open and the payment procedure will be structured differently if the payment is made via PayPal or through the other systems indicated. Especially

-Use of all circuits (Visa, Mastrercard, Maestro, American Express, etc,) except PayPal, the procedure is divided into the following phases:

Pre-authorization request on the credit card equal to the Total Order relating to the order placed: at this stage no payment is made but only a pre-authorization with verification of the User's solvency and verification of the provisions of point C of this article below. Obtaining the pre-authorization generates the purchase order;

Closure of the pre-authorization referred to in the previous point with debit of the Actual Amount if different due to the presence of variable weight products, as specified in article 7 of these general conditions of sale;  this transaction will take place at the time of shipment of the order and in the case of Multiple Orders from several Sellers with different shipping times, the charge will take place when the Seller who, among those in the order, ships last, has shipped.

- Use of the PayPal system, the procedure is divided into the following phases:

Immediate debit to your PayPal account of the Total Order amount relating to the order placed. Payment generates the purchase order;

In the event that the order contains variable weight products, as specified in art. 7 of these general terms and conditions of sale and the Actual Amount of the order is different from the Total Order Paid, the difference will be refunded at the time of shipment of the goods and, in the shipping email that will be sent, the delivery note will be attached indicating the Actual Amount of the order. In the case of a Multiple order from several Sellers with different shipping times, the difference will be refunded when the Seller who ships last among those in the order ships.

9.4 The User registered on the Site will have the possibility to save his credit card data (it is not possible to save the data with BancomatPay and PayPal). The User hereby authorizes the storage of the credit card data entered and their reuse for the payment of subsequent purchases on the Site. The registered User may, at any time, revoke the authorization to reuse credit card data by accessing his or her Personal Profile. As better specified in the following articles, the data are not stored on the Grentservice server but exclusively on the server of the company Axerve _Banca Sella.

9.5 In order to guarantee the security of payments made on the Website and to prevent any fraud, Grentservice reserves the right to ask the User, by e-mail, to send, by the same means, a copy of the front and back of his/her identity card and, in the event that the order holder is different from the cardholder, of the latter's identity card. The document must be valid. The request e-mail will specify the deadline by which the document must be received by Grentservice. This term will not, in any case, exceed 5 working days from receipt of the request by the User. While waiting for the requested document, the order will be suspended. The User is required to send the requested documents within the indicated deadline.

9.6 In the event that Grentservice does not receive such documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract with the Seller shall be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code and the order will consequently be cancelled. The termination of the contract, of which the User will be notified by e-mail, within 3 working days of receipt of the documents requested by Grentservice, will result in the cancellation of the order, with the consequent cancellation of the pre-authorization received and relating to the Total Amount Due. In the event that the User has made the payment by PayPal, the amount of the Order will be refunded by the same means.

9.7 In the event of receipt by Grentservice of valid documentation within the deadline indicated in the e-mail referred to in art. 13.1.5 above, the delivery terms will start from the date of receipt of the same.

9.8 Grentservice uses the secure payment service of the company Axerve_ Banca Sella, which provides that payments are processed through a secure server-to-server connection using the SSL Protocol (Secure Sockets Layer) with 128-bit encryption. The confidential data of the credit card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment provider without passing through the servers used by Grentservice. Grentservice therefore never has access to and does not store any data relating to the User.